Gate locked on pump day: what happens?
We've got a 12-week commercial job with 60 guys on site. I ordered four standard units and one ADA-compliant unit, all on weekly service. The driver…
1answer
21views
Tyler R. replied
Delivery, Placement & Servicing
Truck access, level ground, staking and tie-downs, weekly pumping, what the driver does, missed service and pickup.
153 questions
One of my framers dropped his phone down the jobsite porta potty. Will the service driver fish it out, or is it gone? ✓ Solved
The route driver will not fish out the phone. The vacuum hose on a vacuum truck is designed to pump liquid waste only, and operators have a strict…
2answers
23views
Hector V. replied
Service truck stuck in muddy field. Who pays for the tow?
We have a standard portable toilet and a deluxe unit with a flushing bowl and sink for our seasonal crew of 12, placed in a field about 200 feet from…
1answer
22views
Kim S. replied
Our corn maze closes after Halloween. Do they pump the porta potties before hauling them off, or load them full? ✓ Solved
The driver pumps the tanks on the spot before loading the units. The vacuum truck arrives first to pump the waste, then the flatbed truck loads the…
2answers
25views
Luis A. replied
How far can a vacuum hose reach from the truck?
We have a standard portable toilet on a residential gut rehab in Chicago. The unit is placed about 50 feet from the curb, behind a chain-link fence,…
1answer
20views
Tyler R. replied
October 2026 service: what if our gate is locked on pump day?
Our Chicago residential job site has one standard portable toilet on a six-month rental. The gate is locked if the foreman is late, and our pump day…
2answers
24views
Tyler R. replied
Our weekly porta potty service day lands on Thanksgiving. Do they skip it, or move it to Wednesday or Friday? ✓ Solved
Call the rental company today to confirm the holiday schedule. Most operators shift their Thursday routes to Wednesday or Friday for Thanksgiving…
2answers
24views
Owen G. replied
Delivery truck left ruts across my front lawn and cracked a sprinkler head. Can I ask them to wheel it out at pickup? ✓ Solved
Yes, you can ask the rental company to wheel the unit out with a dolly at pickup. Lawn damage from a service truck is not normal and you should not…
2answers
21views
Nina R. replied
Porta potty for our family reunion got delivered with a sticky floor and a dirty seat. Normal, or do I ask for a swap? ✓ Solved
That is not normal. A freshly delivered standard unit should be clean inside, with a full roll of toilet paper, a clean seat, and a dry, non-sticky…
2answers
23views
Ray M. replied
What is the maximum slope a porta potty can be placed on without needing special leveling?
A standard portable toilet can be placed on a slope of up to 5 degrees without requiring special leveling or staking. This is about a 1-inch drop per…
1answer
19views
Hector V. replied
Service truck got stuck in our muddy field after October rains. Who pays for the tow?
We have a standard portable toilet for our seasonal ranch hands, placed about 150 feet from the gravel road in a pasture. The rental company's vacuum…
2answers
24views
Ashley M. replied
What happens if a porta potty is vandalized between service visits?
We have a construction site in a public park with four standard units and one ADA-compliant unit. It's a three-month project on grass, and our truck…
1answer
20views
Deb K. replied
One of my guys dropped the only key to our skid steer down the porta potty. Wait for service day or call now?
Kind of embarrassing but here we are. One of my laborers had the key clipped to his belt loop, went in the unit this morning, and it slid right off…
2answers
22views
Hector V. replied
Service truck access: what if our driveway gate is locked on service day?
We have a standard portable toilet on a residential addition job in Chicago. It's for a crew of 10, and we're on week three of an eight-week project.…
2answers
23views
Brad L. replied
What's the maximum distance a vacuum hose can reach from the truck?
A vacuum hose on a standard service truck reaches about 25 feet, so 50 feet is too far for routine service. This length is the practical limit…
1answer
25views
Kim S. replied
What happens if the service truck can't reach our unit due to mud in October 2026?
Our site has a standard portable toilet and an ADA-compliant unit for a crew of 25, and we're on week three of a six-month build. The access road is…
1answer
26views
Carl D. replied
What's the maximum slope a porta potty can be placed on without needing special leveling?
My backyard has a gentle slope, maybe a 5-degree incline, and I'm trying to figure out where to put a standard portable toilet for our bathroom…
1answer
27views
Deb K. replied
Door latch snapped on our driveway porta potty mid remodel: call the company now or wait for service day? ✓ Solved
Call the company now to report the broken latch. A broken latch is normal wear and tear on a rental standard unit, not damage you caused. The rental…
2answers
27views
Kim S. replied
Service truck got stuck in our muddy field. Who covers the cost of the tow truck?
We rent two standard portable toilets for our seasonal ranch crew of 15. The toilets have been on a gravel pad near our barn for three months with…
2answers
29views
Deb K. replied
What happens if the service truck can't reach our unit due to snow in October 2026?
We run a ranch with a crew of 15 seasonal hands from October through December. The site has three standard units and one ADA-compliant unit on gravel…
2answers
27views
Kim S. replied
Mid-project layout change: will they relocate our porta potty, or is that a full pickup?
We're six weeks into a twelve-week residential gut rehab in Chicago, and the site plan changed. The standard portable toilet is currently on the side…
2answers
26views
Tyler R. replied
How far can the vacuum hose reach from the truck to the porta potty?
A standard service hose on a vacuum truck reaches about 50 feet from the truck to the holding tank, so your placement is at the limit. The driver…
1answer
23views
Kim S. replied
Thanksgiving for 45 and our house is on septic: where can the porta potty truck safely drive? ✓ Solved
Yes, there is a real risk to your septic lines if the delivery truck drives over the drain field. The weight of a vacuum truck can crush the pipes…
2answers
27views
Owen G. replied
What happens if the service truck can't get down our narrow driveway?
We're renovating our only bathroom for the next six weeks, so we have a standard portable toilet on our driveway. The driveway is narrow, maybe ten…
2answers
26views
Luis A. replied
What's the maximum hose length for a vacuum truck?
Our construction site has a standard portable toilet set up for the crew about 100 feet from the road, on flat dirt. The driver from the rental…
1answer
29views
Ray M. replied