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What happens if the service truck can't get down our narrow driveway?

Sam O.asked 0 viewsDelivery, Placement & ServicingTruck accessMissed serviceVacuum truckService visitPlacement

We're renovating our only bathroom for the next six weeks, so we have a standard portable toilet on our driveway. The driveway is narrow, maybe ten feet wide, and curves around a big rhododendron bush. I'm worried the pump truck won't be able to get down there on service day. What's the backup plan if the truck can't reach the unit? Does the driver just skip it and we get billed for a missed service, or do they have a way to service it from farther away? Also, if we have to move the unit closer to the street, do we need to tell the rental company first?

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Jake W.Denver, CO

The driver usually runs the vacuum hose from wherever the truck can park, so a ten foot curved driveway is rarely a dead end as long as there's a clear path from the street to the unit. We had the same setup during our bathroom gut last year, unit halfway down a tight driveway with a hedge on one side. The truck stayed at the curb and the driver dragged hose along the edge of the pavement. Took him a few extra minutes, nothing more.

Where you get burned is a blocked path. A parked car, a dumpster, or a locked gate on service day is what turns into a missed service on your bill, so keep the lane clear and the door facing somewhere the driver can reach.

Call the rental office before you move it. Ask how far their hose reaches from the curb on your street and have them put it in the order notes so every driver sees it. They want the unit on flat ground where it won't tip, and they may prefer to move it themselves since a used unit is heavy and sloshing. Our office added a note about truck access after the first visit and we never had an issue after that.

Trim back the rhododendron a bit too. Hose catches on branches more than you'd think.

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