Gate locked on pump day: what happens?
We've got a 12-week commercial job with 60 guys on site. I ordered four standard units and one ADA-compliant unit, all on weekly service. The driver…
1answer
19views
Tyler R. replied
Questions tagged “Missed service”
69 questions across all categories.
69 questions
Service truck got stuck in our muddy field. Who covers the cost of the tow truck?
We rent two standard portable toilets for our seasonal ranch crew of 15. The toilets have been on a gravel pad near our barn for three months with…
2answers
28views
Deb K. replied
Missed service due to overgrown vegetation. Who trims it, us or the driver?
I run a ranch with seasonal crews and have three standard units and one ADA-compliant unit on-site long-term. They're on level ground near a dirt…
2answers
6views
Owen G. replied
October 2026 service: what if our gate is locked on pump day?
Our Chicago residential job site has one standard portable toilet on a six-month rental. The gate is locked if the foreman is late, and our pump day…
2answers
22views
Tyler R. replied
Missed service due to locked gate: who gets charged?
We have a 6-month commercial job with 60 workers. I ordered four standard portable toilets and one ADA-compliant portable toilet on weekly service.…
1answer
21views
Tyler R. replied
Gate locked on pump day: what happens and who gets charged?
We have a 12-week commercial job in Phoenix with 60 workers. We rent six standard units and one ADA-compliant unit clustered near the main gate. The…
1answer
17views
Tyler R. replied
High-rise project: what's the protocol if the crane for the porta potty is down on service day?
We're running a 30-story high-rise in downtown Phoenix with a crew of 120. We've got a standard portable toilet and an ADA-compliant unit up on the…
2answers
24views
Deb K. replied
Service truck access: what if our driveway gate is locked on service day?
We have a standard portable toilet on a residential addition job in Chicago. It's for a crew of 10, and we're on week three of an eight-week project.…
2answers
21views
Brad L. replied
What if the service truck can't reach our unit due to mud?
We have a standard portable toilet on our site for a crew of 15, placed about 40 feet from the access road on what was level ground. Last night's…
2answers
28views
Kim S. replied
High-rise site: service elevator reserved, what's the backup plan?
We have a 22-story commercial build in Phoenix. The site has 120 workers, so we have three standard units and one ADA-compliant unit on the 18th…
2answers
26views
Ray M. replied
High-rise site: what's the backup plan if the service elevator is reserved by another trade?
We have a 40-story tower going up in Phoenix. The crew is 120 men, so we have four standard units and one ADA-compliant unit on the 15th floor. They…
1answer
21views
Deb K. replied
Six-month garage build: what happens if we skip a service visit?
We started our detached garage build six months ago thinking we'd be done in four, but we're looking at another two months at least. We have a…
2answers
24views
Marcus B. replied
What if the service truck can't get to our unit because of snow?
We have a standard portable toilet and a deluxe portable toilet on a three-month residential construction job in Chicago. The access road is gravel…
1answer
26views
Carl D. replied
What happens if a porta potty is stolen from a construction site?
I'm a superintendent on a 40-person commercial site in Phoenix. We've had tools walk off, and now I'm thinking about the standard portable toilet we…
2answers
21views
Marcus B. replied
What happens if the service truck can't get down our narrow driveway?
We're renovating our only bathroom for the next six weeks, so we have a standard portable toilet on our driveway. The driveway is narrow, maybe ten…
2answers
25views
Luis A. replied
High-rise site: backup plan if service elevator is booked?
I'm running a 24-story build in downtown Phoenix with 140 crew on site for the next 10 months. We have six standard portable toilets and one…
2answers
25views
Ray M. replied
Service truck stuck in muddy field. Who pays for the tow?
We have a standard portable toilet and a deluxe unit with a flushing bowl and sink for our seasonal crew of 12, placed in a field about 200 feet from…
1answer
21views
Kim S. replied
What's the maximum hose length for a vacuum truck?
Our construction site has a standard portable toilet set up for the crew about 100 feet from the road, on flat dirt. The driver from the rental…
1answer
27views
Ray M. replied
Service truck got stuck in our muddy field after October rains. Who pays for the tow?
We have a standard portable toilet for our seasonal ranch hands, placed about 150 feet from the gravel road in a pasture. The rental company's vacuum…
2answers
23views
Ashley M. replied
High-rise site: what's the protocol if the service elevator is out?
We're five months into a 20-story high-rise build in downtown Phoenix. I have a standard-unit and an ADA-compliant on every third floor, serviced…
1answer
25views
Brad L. replied
How do operators decide the order of service stops each day?
I just started driving a vacuum truck for a rental company in Akron, and I'm trying to figure out how my service route gets planned each day. My…
2answers
31views
Kim S. replied
Why was our service missed when the unit was only 30 feet from access?
Our ranch has a standard unit for seasonal hands, placed on flat gravel about 30 feet from a two-track road. The vacuum truck parks right there, no…
1answer
28views
Ray M. replied
What happens if the service truck can't reach our unit due to snow in October 2026?
We run a ranch with a crew of 15 seasonal hands from October through December. The site has three standard units and one ADA-compliant unit on gravel…
2answers
27views
Kim S. replied
What happens if the service truck can't reach our unit due to mud in October 2026?
Our site has a standard portable toilet and an ADA-compliant unit for a crew of 25, and we're on week three of a six-month build. The access road is…
1answer
26views
Carl D. replied
High-rise site: What's the protocol if the service truck's pump fails on site?
Our vacuum truck's pump failed on site last week, right as we were about to start servicing the 12 standard portable toilets for a 50-person…
2answers
32views
Hector V. replied