October 2026 service: what if our gate is locked on pump day?

Question

Our Chicago residential job site has one standard portable toilet on a six-month rental. The gate is locked if the foreman is late, and our pump day is Wednesday. The unit is on level ground about 15 feet from the curb, which is clear truck access. What happens on a service day if the driver shows up and the gate is locked? Does the driver call the number on file, or do they just mark it as a missed service and leave? I want to avoid a missed service charge on the monthly invoice. Is a locked gate considered our fault for blocking access, or do companies have a standard procedure for this?

Kim S. · Answer

A locked gate on pump day results in a missed service. The driver will attempt to call the number on file, but if no one answers or access isn't granted promptly, they mark it as missed and leave.

Most rental contracts specify that the customer must ensure uninterrupted [truck access] on service days. A locked gate is considered your responsibility, so missed service fees typically apply. To avoid charges, coordinate with your foreman to guarantee the gate is unlocked every Wednesday morning, or provide the driver with a lockbox code or key if your rental company offers that option. Since your [standard portable toilet] is on [level ground] and close to the curb, access is straightforward when the gate is open. For a six-month rental, consistent service is key to maintaining sanitation and [odor control], especially with weekly visits being the norm.

October 2026 service: what if our gate is locked on pump day?

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