Service truck got stuck in my field. Am I liable for the tow truck?
I have a standard portable toilet at my ranch that gets serviced weekly. It sits in a pasture about 100 feet from the gravel driveway. The ground was…
1answer
36views
Ray M. replied
Questions tagged “Missed service”
69 questions across all categories.
69 questions
Missed service because of a locked gate: Who pays the extra fee?
My crew has a standard portable toilet on a residential addition job in Chicago. The rental company comes every Tuesday morning for the weekly…
1answer
35views
Deb K. replied
Missed service due to a locked gate: who covers the fee?
We've had a standard unit on our gravel driveway for three weeks during a bathroom renovation. The rental company requires truck access for their…
2answers
34views
Nina R. replied
High-rise build: Servicing a unit when the elevator is out.
We've got a 24-story commercial build downtown. The crew is about 60 people working eight-hour shifts. We have a standard portable toilet and an…
2answers
34views
Ray M. replied
Missed service because our dumpster delivery blocked the porta potty. Who is responsible?
Our Phoenix job site has six standard portable toilet units on compacted dirt. The rental company comes every Tuesday for the service visit.…
2answers
34views
Nina R. replied
High-rise site: What's the protocol if the service truck's pump fails on site?
Our vacuum truck's pump failed on site last week, right as we were about to start servicing the 12 standard portable toilets for a 50-person…
2answers
32views
Hector V. replied
How do operators decide the order of service stops each day?
I just started driving a vacuum truck for a rental company in Akron, and I'm trying to figure out how my service route gets planned each day. My…
2answers
32views
Kim S. replied
Narrow driveway: Will the service truck still be able to pump our porta potty?
We're gutting our only bathroom and have a standard portable toilet on our driveway for the next six weeks. The driveway is narrow, maybe 10 feet…
1answer
32views
Jake W. replied
Construction site locked after hours: leave unit outside or give code?
Got a 40-man crew on a 6-month commercial build. We have a cluster of four standard units and one ADA-compliant unit on-site. The gate gets locked…
2answers
31views
Tyler R. replied
Missed service because a car was blocking the unit: who is responsible for the fee?
The driver for my rental company showed up for our weekly service visit but couldn't pump our standard portable toilet today. A subcontractor's truck…
1answer
31views
Luis A. replied
High-rise site: what happens if the service truck breaks down on route day?
My high-rise site has 10 standard portable toilets across 20 floors. The service truck is supposed to come every Tuesday. We have 65 workers on site…
1answer
30views
Deb K. replied
Missed service because the unit was locked. Who pays the trip charge?
I'm the GC on a 12-week residential gut rehab in Chicago with a crew of 15. We have one standard portable toilet and one ADA-compliant portable…
1answer
30views
Deb K. replied
Missed service because a dumpster blocked the unit: Who pays?
We have a standard portable toilet on our driveway for a bathroom renovation. The rental company comes every Tuesday morning for the service visit.…
1answer
30views
Luis A. replied
Can a service hose reach a unit 75 feet from the truck?
Our Chicago residential rehab site has a narrow alley entrance. The vacuum truck can park on the street, but the closest spot is 75 feet from where…
2answers
29views
Tyler R. replied
What happens if a porta potty tips over in high winds?
We have a construction site on the lakefront with consistent high winds. We have three standard portable toilets and one ADA-compliant unit, all…
2answers
29views
Owen G. replied
High-rise site: What's the plan if the crane is down on service day?
We're on a 35-story build in Phoenix with 150 workers, standard 40-hour week. The crane goes down for maintenance next Tuesday, our regular service…
2answers
29views
Deb K. replied
Missed service because the unit was behind a fence: who's responsible?
We're in month two of a full bathroom remodel, so we've got a standard portable toilet sitting on our gravel driveway. The rental contract said to…
2answers
28views
Ray M. replied
What if the service truck can't reach our unit due to mud?
We have a standard portable toilet on our site for a crew of 15, placed about 40 feet from the access road on what was level ground. Last night's…
2answers
28views
Kim S. replied
Service truck got stuck in our muddy field. Who covers the cost of the tow truck?
We rent two standard portable toilets for our seasonal ranch crew of 15. The toilets have been on a gravel pad near our barn for three months with…
2answers
28views
Deb K. replied
Why was our service missed when the unit was only 30 feet from access?
Our ranch has a standard unit for seasonal hands, placed on flat gravel about 30 feet from a two-track road. The vacuum truck parks right there, no…
1answer
28views
Ray M. replied
What happens if the service truck can't reach our unit because of parked cars?
We're about seven weeks into our only-bathroom renovation in Portland, with a standard portable toilet sitting at the end of our driveway. The rental…
1answer
28views
Jake W. replied
What happens if the service truck can't reach our unit due to snow in October 2026?
We run a ranch with a crew of 15 seasonal hands from October through December. The site has three standard units and one ADA-compliant unit on gravel…
2answers
27views
Kim S. replied
What's the maximum hose length for a vacuum truck?
Our construction site has a standard portable toilet set up for the crew about 100 feet from the road, on flat dirt. The driver from the rental…
1answer
27views
Ray M. replied
High-rise site: service elevator reserved, what's the backup plan?
We have a 22-story commercial build in Phoenix. The site has 120 workers, so we have three standard units and one ADA-compliant unit on the 18th…
2answers
26views
Ray M. replied
What if the service truck can't get to our unit because of snow?
We have a standard portable toilet and a deluxe portable toilet on a three-month residential construction job in Chicago. The access road is gravel…
1answer
26views
Carl D. replied