What if the service truck can't get to my unit on a rainy day?
I have a residential addition project in a suburb with a long gravel driveway that turns into a mud pit after heavy rain. We have one standard unit…
2answers
56views
Deb K. replied
Questions tagged “Missed service”
70 questions across all categories.
70 questions
What happens if the service truck gets stuck in mud on my farm?
We run a working ranch and have a standard portable toilet on a long-term rental for our seasonal hands. It sits in a pasture about 30 yards from the…
2answers
55views
Marcus B. replied
Rental company says they could not access the unit and charged me anyway. Is that normal?
I rented a standard unit for a three-person crew working on my property for two weeks. The portable toilet is placed on level gravel about 50 feet…
2answers
52views
Ray M. replied
What happens if they miss the weekly service visit on my driveway porta potty? ✓ Solved
Most yards make up a missed weekly service visit within a day or two once the truck clears the backlog, not a full week later.
2answers
51views
Deb K. replied
What if the service driver shows up and our gate is locked?
We have a standard portable toilet and an ADA-compliant unit on a commercial site in Phoenix for 40 workers over 12 weeks. The gate is padlocked…
2answers
48views
Tyler R. replied
Can a service driver refuse to pump an overfull porta potty?
I have a standard portable toilet on a residential rehab site. It's for a crew of eight guys, and it's been two weeks since the last service because…
1answer
47views
Tyler R. replied
Missed service due to a locked gate: who is responsible for the fee?
Our house has a long driveway and we keep the side gate to the back yard padlocked. The rental company dropped off a standard portable toilet for our…
2answers
45views
Ashley M. replied
High-rise unit servicing: what if the building's elevator is out of service?
I have a standard portable toilet on the 15th floor for a crew of 40. The elevator is scheduled for maintenance next week, which means the vacuum…
1answer
44views
Brad L. replied
Service truck access: what if our site has a steep incline?
Our site is a residential addition in Chicago with a steep gravel driveway. The crew of 12 will be here for 10 weeks. I have one standard portable…
2answers
43views
Owen G. replied
I need a porta potty as soon as possible: how fast can delivery really happen? ✓ Solved
ASAP delivery usually means same-day if your site is on an existing route and the truck has space. Nina and Marcus covered the basics, but they left…
3answers
42views
Hector V. replied
Service driver left a missed service tag because our gate was locked.
We have a standard portable toilet on a three-month residential gut rehab in Chicago. The crew is six guys, and the unit sits on level gravel about…
2answers
41views
Tyler R. replied
Our driveway is blocked by a dumpster. Can they still service the porta potty?
Our bathroom renovation is in full swing, and we have a standard portable toilet on our asphalt driveway. The rental company scheduled a weekly…
1answer
41views
Nina R. replied
Can a porta potty be serviced if it's locked inside a fenced yard?
Our HOA requires any portable toilet on the property to be behind a locked gate. We're gutting our only bathroom for six weeks, so we rented a…
2answers
40views
Deb K. replied
Our service driver left a 'missed service' tag. What now?
Our crew has 35 guys on a 12-week commercial job. We have four standard portable toilets and one ADA-compliant portable toilet on a gravel pad about…
2answers
40views
Deb K. replied
Missed service because the unit was blocked by a dumpster: who pays?
We've got a standard portable toilet for a six-week residential gut rehab in Chicago. It's placed on level ground about 20 feet from the street, and…
2answers
40views
Kim S. replied
High-rise unit servicing: what if the building's freight elevator breaks?
We have a standard unit on the 12th floor of a steel-frame high-rise. It's there for a crew of about 30 working daily. The rental company has been…
1answer
40views
Carl D. replied
Narrow alley access: Will the service truck's hose reach 50 feet?
We're renovating our house in Portland and have a standard portable toilet on our driveway. The driveway is gravel and level, but it's down a narrow…
2answers
39views
Jake W. replied
What if the service truck can't reach our unit on a steep hill?
We're framing a house on a steep hill, and the only flat spot for the portable toilet is about 60 feet from the street, up a 30-degree grade. The…
1answer
39views
Deb K. replied
Service truck access: What if our driveway is too narrow?
We're renting a standard portable toilet for a six-month residential construction project. The site has a narrow gravel driveway that our dumpster…
1answer
39views
Brad L. replied
High-rise unit servicing when the building elevator is out.
We're 18 floors up on a high-rise project in Phoenix with a standard portable toilet on the slab. The crew is 50 guys, five days a week. The elevator…
1answer
39views
Deb K. replied
Missed service because the unit was behind a locked gate. Who pays?
We have a 9-month commercial build with 40 workers on site. I ordered four standard units and one ADA-compliant unit. They are placed on level ground…
2answers
38views
Carl D. replied
Missed service due to a locked gate: Who covers the extra fee?
I have two standard units and one ADA-compliant unit on a six-week residential rehab in Chicago. The site is fenced, and the units are on level…
1answer
37views
Luis A. replied
How much notice for a last-minute porta potty pickup?
Our bathroom remodel wrapped up three days ahead of schedule, so I called the rental company this morning to get our standard portable toilet picked…
1answer
37views
Kim S. replied
High-Rise Build: Servicing Units When Elevator Is Broken
I'm running a 24-story tower in Phoenix. We have 125 workers on site. The only construction elevator went down yesterday and the repair is going to…
2answers
36views
Tyler R. replied
Service truck stuck in mud on my property: Who pays the tow?
We've had a standard portable toilet on our driveway for three weeks during a bathroom renovation. The rental company's service truck came yesterday…
2answers
36views
Ray M. replied