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Service driver left a missed service tag because our gate was locked.

Marcus B.asked 0 viewsDelivery, Placement & ServicingMissed serviceTruck accessService visitStakingMonthly rental

We have a standard portable toilet on a three-month residential gut rehab in Chicago. The crew is six guys, and the unit sits on level gravel about 30 feet inside a chain-link fence. The service truck has parked at the curb every Tuesday morning for weeks. Today, our gate was locked because the foreman was late, and the driver couldn't get in. They left a yellow missed service tag on the fence and the invoice shows a trip charge. Is this standard practice for a locked site? Should we be checking access the night before?

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Ray M.Dallas, TX

Yes, a missed service charge for a locked gate is standard practice. The driver's job is to pump the unit, not to wait or track down someone with a key. Your contract almost certainly states that you must provide clear truck access every service day.

When a driver arrives and cannot reach the unit, it costs the rental company time and fuel for a wasted trip. That missed service trip charge covers that cost. The yellow tag is the official notice that the service was attempted but could not be completed. For a crew of six, your single standard portable toilet is well within the OSHA requirement of one toilet for 20 or fewer workers, so weekly service should be sufficient.

You should absolutely confirm the gate is unlocked the night before service. The foreman's schedule is not the driver's problem. A simple check can prevent this charge and keep the unit clean for your crew. For a long-term rental like your three-month project, consistent access is part of the deal.

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