Missed service because the unit was blocked by a dumpster: who pays?
We've got a standard portable toilet for a six-week residential gut rehab in Chicago. It's placed on level ground about 20 feet from the street, and the contract says to keep the path clear for the vacuum truck. Last week, the garbage hauler left a full dumpster right in front of it. The service driver came, couldn't get the truck close enough to hook up the hose, and just left. Now the invoice from the rental company has a trip fee for the missed service. I get that the driver's time costs money, but the dumpster wasn't my fault. The unit wasn't blocked when I scheduled the service. Who pays for a missed service when a third party causes the blockage? Does the rental company have to try to reschedule first?