Missed service due to locked gate: who gets charged?
We have a 6-month commercial job with 60 workers. I ordered four standard portable toilets and one ADA-compliant portable toilet on weekly service.…
1answer
21views
Tyler R. replied
Delivery, Placement & Servicing
Truck access, level ground, staking and tie-downs, weekly pumping, what the driver does, missed service and pickup.
153 questions
Vacuum hose reach: how far from the truck can it go?
A vacuum truck hose reaches about 25 feet from the truck to the unit. That is the standard length on most service trucks. The hose is heavy and…
1answer
21views
Luis A. replied
Our corn maze closes after Halloween. Do they pump the porta potties before hauling them off, or load them full? ✓ Solved
The driver pumps the tanks on the spot before loading the units. The vacuum truck arrives first to pump the waste, then the flatbed truck loads the…
2answers
25views
Luis A. replied
Truck access: soft ground after October rains. Will they still deliver?
We're starting a full bathroom renovation in a couple of weeks, which means we need a portable toilet on our property for at least a month. I called…
2answers
16views
Ray M. replied
Kitchen remodel wrapped two weeks ago and the contractor's porta potty is still on our driveway. Can I call for pickup myself? ✓ Solved
You cannot call the rental company for pickup yourself because the contractor holds the rental agreement. A rental company requires authorization…
2answers
21views
Kim S. replied
One of my guys dropped the only key to our skid steer down the porta potty. Wait for service day or call now?
Kind of embarrassing but here we are. One of my laborers had the key clipped to his belt loop, went in the unit this morning, and it slid right off…
2answers
22views
Hector V. replied
Gate locked on pump day: what happens and who gets charged?
We have a 12-week commercial job in Phoenix with 60 workers. We rent six standard units and one ADA-compliant unit clustered near the main gate. The…
1answer
20views
Tyler R. replied
Our weekly porta potty service day lands on Thanksgiving. Do they skip it, or move it to Wednesday or Friday? ✓ Solved
Call the rental company today to confirm the holiday schedule. Most operators shift their Thursday routes to Wednesday or Friday for Thanksgiving…
2answers
24views
Owen G. replied
Service truck access: what if our driveway gate is locked on service day?
We have a standard portable toilet on a residential addition job in Chicago. It's for a crew of 10, and we're on week three of an eight-week project.…
2answers
23views
Brad L. replied
What if the service truck can't reach our unit due to mud?
We have a standard portable toilet on our site for a crew of 15, placed about 40 feet from the access road on what was level ground. Last night's…
2answers
29views
Kim S. replied
What happens if a porta potty is vandalized between service visits?
We have a construction site in a public park with four standard units and one ADA-compliant unit. It's a three-month project on grass, and our truck…
1answer
20views
Deb K. replied
What if the service truck can't get to our unit because of snow?
We have a standard portable toilet and a deluxe portable toilet on a three-month residential construction job in Chicago. The access road is gravel…
1answer
27views
Carl D. replied
What happens if a porta potty is stolen from a construction site?
I'm a superintendent on a 40-person commercial site in Phoenix. We've had tools walk off, and now I'm thinking about the standard portable toilet we…
2answers
23views
Marcus B. replied
What happens if the service truck can't get down our narrow driveway?
We're renovating our only bathroom for the next six weeks, so we have a standard portable toilet on our driveway. The driveway is narrow, maybe ten…
2answers
26views
Luis A. replied
One of my framers dropped his phone down the jobsite porta potty. Will the service driver fish it out, or is it gone? ✓ Solved
The route driver will not fish out the phone. The vacuum hose on a vacuum truck is designed to pump liquid waste only, and operators have a strict…
2answers
23views
Hector V. replied
What's the maximum slope a porta potty can be placed on without needing special leveling?
My backyard has a gentle slope, maybe a 5-degree incline, and I'm trying to figure out where to put a standard portable toilet for our bathroom…
1answer
27views
Deb K. replied
Mid-project layout change: will they relocate our porta potty, or is that a full pickup?
We're six weeks into a twelve-week residential gut rehab in Chicago, and the site plan changed. The standard portable toilet is currently on the side…
2answers
26views
Tyler R. replied
Porta potty for our family reunion got delivered with a sticky floor and a dirty seat. Normal, or do I ask for a swap? ✓ Solved
That is not normal. A freshly delivered standard unit should be clean inside, with a full roll of toilet paper, a clean seat, and a dry, non-sticky…
2answers
23views
Ray M. replied
What's the maximum hose length for a vacuum truck?
Our construction site has a standard portable toilet set up for the crew about 100 feet from the road, on flat dirt. The driver from the rental…
1answer
29views
Ray M. replied
Delivery truck left ruts across my front lawn and cracked a sprinkler head. Can I ask them to wheel it out at pickup? ✓ Solved
Yes, you can ask the rental company to wheel the unit out with a dolly at pickup. Lawn damage from a service truck is not normal and you should not…
2answers
21views
Nina R. replied
Service truck got stuck in our muddy field after October rains. Who pays for the tow?
We have a standard portable toilet for our seasonal ranch hands, placed about 150 feet from the gravel road in a pasture. The rental company's vacuum…
2answers
24views
Ashley M. replied
How far can the vacuum hose reach from the truck to the porta potty?
A standard service hose on a vacuum truck reaches about 50 feet from the truck to the holding tank, so your placement is at the limit. The driver…
1answer
23views
Kim S. replied
Can a delivery truck place a porta potty on a sloped driveway?
We're gutting our only bathroom for a month, so I rented a standard portable toilet for the driveway. The rental company asked about level ground and…
2answers
34views
Ray M. replied
Our site is muddy. What's the minimum ground firmness needed for the delivery truck?
We're getting a standard portable toilet delivered next week for our 8-week home renovation. The access road to our backyard is a dirt track, and…
2answers
26views
Deb K. replied
What is the maximum slope a porta potty can be placed on without needing special leveling?
A standard portable toilet can be placed on a slope of up to 5 degrees without requiring special leveling or staking. This is about a 1-inch drop per…
1answer
19views
Hector V. replied