Gate locked on pump day: what happens?
We've got a 12-week commercial job with 60 guys on site. I ordered four standard units and one ADA-compliant unit, all on weekly service. The driver…
1answer
21views
Tyler R. replied
Delivery, Placement & Servicing
Truck access, level ground, staking and tie-downs, weekly pumping, what the driver does, missed service and pickup.
153 questions
Missed service due to locked gate: who gets charged?
We have a 6-month commercial job with 60 workers. I ordered four standard portable toilets and one ADA-compliant portable toilet on weekly service.…
1answer
21views
Tyler R. replied
Vacuum hose reach: how far from the truck can it go?
A vacuum truck hose reaches about 25 feet from the truck to the unit. That is the standard length on most service trucks. The hose is heavy and…
1answer
21views
Luis A. replied
Missed service because our gate was locked in November 2026. Who's responsible?
We rented a standard portable toilet for our bathroom renovation, scheduled for weekly service. The driver came yesterday but couldn't get in because…
2answers
20views
Deb K. replied
Somebody keeps cleaning out the toilet paper in our HOA trail porta potty every weekend. Is restocking on us or the service driver? ✓ Solved
The service driver is responsible for restocking toilet paper and sanitizer during the weekly service visit, but they typically only fill the…
2answers
20views
Ray M. replied
Painter dumped a bucket of brush rinse water and drywall mud into our job site porta potty. Will the pump truck refuse it? ✓ Solved
Owen is right about the refusal, but I'll tell you what the driver actually checks for. The driver will dip a sample from the tank before pumping.…
2answers
20views
Deb K. replied
Driver says our crew keeps tossing water bottles and gloves down the porta potty. Is that going to cost us? ✓ Solved
Yes, junk in the tank will cost you. The driver's note is a warning that foreign objects like bottles and gloves can lead to extra charges for…
2answers
20views
Kim S. replied
How far can a vacuum hose reach from the truck?
We have a standard portable toilet on a residential gut rehab in Chicago. The unit is placed about 50 feet from the curb, behind a chain-link fence,…
1answer
20views
Tyler R. replied
Gate locked on pump day: what happens and who gets charged?
We have a 12-week commercial job in Phoenix with 60 workers. We rent six standard units and one ADA-compliant unit clustered near the main gate. The…
1answer
20views
Tyler R. replied
What happens if a porta potty is vandalized between service visits?
We have a construction site in a public park with four standard units and one ADA-compliant unit. It's a three-month project on grass, and our truck…
1answer
20views
Deb K. replied
Rec league season ends Saturday. Do we get the porta potties picked up, or can they sit at the fields all winter with no service? ✓ Solved
Get the porta potties picked up. Leaving standard units and a handwash station unserviced all winter invites damage, health hazards and extra charges…
2answers
19views
Luis A. replied
What is the maximum slope a porta potty can be placed on without needing special leveling?
A standard portable toilet can be placed on a slope of up to 5 degrees without requiring special leveling or staking. This is about a 1-inch drop per…
1answer
19views
Hector V. replied
Truck access: soft ground after October rains. Will they still deliver?
We're starting a full bathroom renovation in a couple of weeks, which means we need a portable toilet on our property for at least a month. I called…
2answers
16views
Ray M. replied
Vacuum hose reach: how far from truck can it pump?
A 50-foot hose reach is standard for most vacuum trucks. The driver will not need to move your portable toilet if it is 50 feet from where the truck…
1answer
16views
Nina R. replied
One of my laborers dropped his phone down the job site porta potty. Do we fish it out or wait for the pump truck? ✓ Solved
Do not fish the phone out yourselves. The holding tank contains chemical deodorizer and waste, which pose a health risk. Call the rental company…
2answers
15views
Nina R. replied
Soft ground after October rains: will they still deliver porta potties?
I have a 5K charity run scheduled for this Saturday in a city park. We're expecting about 300 people over four hours, with a food truck and beer…
2answers
15views
Marcus B. replied
Soft ground after October rains: will the service truck sink?
We've got a commercial site with 40 workers, running for 12 weeks. I ordered four standard units and one ADA-compliant unit to meet OSHA 1926.51. The…
1answer
14views
Marcus B. replied
Someone shoved a smashed jack o lantern down our park porta potty last night. Call for service now or wait till Wednesday? ✓ Solved
Call for service now. Pumpkin chunks, candy wrappers and glow sticks can clog the vacuum truck hose or damage the pump. The holding tank is now…
2answers
13views
Kim S. replied
Missed service due to overgrown vegetation. Who trims it, us or the driver?
I run a ranch with seasonal crews and have three standard units and one ADA-compliant unit on-site long-term. They're on level ground near a dirt…
2answers
13views
Owen G. replied
Soft ground after November 2026 rains: will the service truck sink?
We have a standard portable toilet on our residential addition site in Chicago. The ground is soft mud after heavy November rains, and the unit sits…
2answers
11views
Kim S. replied
Missed service because our dumpster was in the way. Who moves it next time?
We have a standard portable toilet on our residential addition site in Chicago, rented for 12 weeks. The unit sits on level gravel behind the house,…
1answer
11views
Brad L. replied
Snowy site: will service truck access be a problem in January 2027?
I'm running a 20-person commercial site in Minnesota through January 2027. We have two standard units and one ADA-compliant unit on level gravel, but…
1answer
11views
Deb K. replied
Ice on ground: will porta potty placement be safe in January?
We're renting a standard portable toilet for our home renovation crew of five guys working weekdays for about six weeks. The unit will sit on our…
1answer
10views
Brad L. replied
Vacuum hose reach: how far from truck can it pump a unit?
A vacuum truck hose can pump a standard portable toilet up to 25 feet from the truck's rear bumper. This distance is limited by the hose length and…
1answer
9views
Owen G. replied
Our driveway gets torn out and poured Thursday and the remodel porta potty is sitting on it. Where does it go now? ✓ Solved
Hector's right, call the rental company now. The driver will need to know exactly where you want the unit moved and will assess the soggy side yard…
2answers
8views
Deb K. replied