Missed service because the unit was locked. Who pays the trip charge?
I'm the GC on a 12-week residential gut rehab in Chicago with a crew of 15. We have one standard portable toilet and one ADA-compliant portable…
1answer
31views
Deb K. replied
Delivery, Placement & Servicing
Truck access, level ground, staking and tie-downs, weekly pumping, what the driver does, missed service and pickup.
153 questions
Narrow alley access: Will the service truck's hose reach 50 feet?
We're renovating our house in Portland and have a standard portable toilet on our driveway. The driveway is gravel and level, but it's down a narrow…
2answers
39views
Jake W. replied
Service truck access: What's the maximum hose length for pumping a unit?
We have a standard portable toilet on my current residential addition project. The unit is on the far side of the lot, about 60 feet from the curb…
1answer
31views
Deb K. replied
Driver says our unit is too close to a tree. How much clearance does the truck need?
We have a standard unit on a six-week residential addition in Chicago. It sits on level grass about 15 feet from a mature oak tree. The driver just…
1answer
30views
Nina R. replied
Driveway extension for two weeks: where should the porta potty sit once they tear up the asphalt? ✓ Solved
Place the portable toilet on a stable, accessible spot like the front lawn near the driveway, ensuring it's level and the service truck can reach…
2answers
39views
Carl D. replied
Driver says our unit is too close to a fence. How much space is needed?
The porta potty is on my driveway for a bathroom renovation. It's been there for two weeks with weekly service. The delivery driver dropped it off…
1answer
35views
Brad L. replied
Service truck access: what if our site has a steep incline?
Our site is a residential addition in Chicago with a steep gravel driveway. The crew of 12 will be here for 10 weeks. I have one standard portable…
2answers
47views
Owen G. replied
Missed service due to a locked gate: who is responsible for the fee?
Our house has a long driveway and we keep the side gate to the back yard padlocked. The rental company dropped off a standard portable toilet for our…
2answers
49views
Ashley M. replied
Missed service because the unit was blocked by a dumpster: who pays?
We've got a standard portable toilet for a six-week residential gut rehab in Chicago. It's placed on level ground about 20 feet from the street, and…
2answers
40views
Kim S. replied
Service truck stuck in mud on my property: Who pays the tow?
We've had a standard portable toilet on our driveway for three weeks during a bathroom renovation. The rental company's service truck came yesterday…
2answers
37views
Ray M. replied
Missed service because the unit was behind a fence: who's responsible?
We're in month two of a full bathroom remodel, so we've got a standard portable toilet sitting on our gravel driveway. The rental contract said to…
2answers
29views
Ray M. replied
Missed service due to a locked gate: who covers the fee?
We've had a standard unit on our gravel driveway for three weeks during a bathroom renovation. The rental company requires truck access for their…
2answers
37views
Nina R. replied
Missed service because a car was blocking the unit: who is responsible for the fee?
The driver for my rental company showed up for our weekly service visit but couldn't pump our standard portable toilet today. A subcontractor's truck…
1answer
31views
Luis A. replied
Our service driver left a 'missed service' tag. What now?
Our crew has 35 guys on a 12-week commercial job. We have four standard portable toilets and one ADA-compliant portable toilet on a gravel pad about…
2answers
42views
Deb K. replied
Service truck stuck in mud: who pays for the tow?
Last Tuesday I pulled onto a residential construction site to pump a standard portable toilet. The ground was soft from heavy rain the night before.…
2answers
45views
Marcus B. replied
Open Job Site Gets Gusty: Stake the Porta Potty?
We're starting a six-month residential gut rehab in Chicago, right on the lakefront. The wind whips through here. The rental company dropped a single…
2answers
33views
Jake W. replied
Service truck access: what's the maximum hose length for pumping?
I'm a general contractor in Chicago and have a standard portable toilet on a six-month residential job. The site is tight, and the only spot for the…
1answer
40views
Owen G. replied
Missed service because the unit was behind a locked gate. Who pays?
We have a 9-month commercial build with 40 workers on site. I ordered four standard units and one ADA-compliant unit. They are placed on level ground…
2answers
38views
Carl D. replied
Open job site gets gusty: do we need to stake the porta potty? ✓ Solved
The delivery crew should stake the standard unit during placement. This is their job. You do not need to supply straps or anchors. An un-staked unit…
2answers
45views
Nina R. replied
Can they move our driveway porta potty for a day while we pour concrete? ✓ Solved
Yes, a rental company can move your portable toilet for the day, but you must request it in advance. Most companies charge a separate delivery fee…
2answers
53views
Marcus B. replied
Can a service driver refuse to pump an overfull porta potty?
I have a standard portable toilet on a residential rehab site. It's for a crew of eight guys, and it's been two weeks since the last service because…
1answer
47views
Tyler R. replied
New rural lot with no street address yet: how do I tell the driver where to drop the porta potty? ✓ Solved
Give the rental company a detailed description with the parcel number and the nearest physical address as a starting point. The most important thing…
2answers
41views
Kim S. replied
Narrow Driveway: Will Service Truck Still Pump Our Unit?
We're renovating our only bathroom and have a standard portable toilet on our driveway. The rental company dropped it off fine, but our driveway is…
1answer
34views
Jake W. replied
Can a service truck pump a unit placed on a gravel driveway?
I'm setting up a portable toilet for a six-month residential construction project, a standard unit with a holding tank. My driveway was just redone…
1answer
41views
Deb K. replied
Saturday backyard party: same-day pickup or leave the unit until Monday? ✓ Solved
Same-day Saturday pickup is not standard practice and most rental companies will require a weekend rental with Monday pickup. Operators run scheduled…
2answers
38views
Deb K. replied