Service truck stuck in mud: who pays for the tow?
Last Tuesday I pulled onto a residential construction site to pump a standard portable toilet. The ground was soft from heavy rain the night before.…
2answers
43views
Marcus B. replied
Questions tagged “Service visit”
209 questions across all categories.
209 questions
Missed service due to a locked gate: who covers the fee?
We've had a standard unit on our gravel driveway for three weeks during a bathroom renovation. The rental company requires truck access for their…
2answers
34views
Nina R. replied
High-rise unit servicing when the building elevator is out.
We're 18 floors up on a high-rise project in Phoenix with a standard portable toilet on the slab. The crew is 50 guys, five days a week. The elevator…
1answer
39views
Deb K. replied
What's the one tool you never service a porta potty without?
I'm new to driving a vacuum truck and servicing portable toilets. My route covers construction sites, weekend events, and long-term rentals. I've…
3answers
53views
Porta Potty Forum Team replied
Service truck access: what if our site has a steep incline?
Our site is a residential addition in Chicago with a steep gravel driveway. The crew of 12 will be here for 10 weeks. I have one standard portable…
2answers
43views
Owen G. replied
Is the blue dye in porta potties required for health code compliance?
The blue dye in a standard portable toilet is not required by health codes. It is an aesthetic and functional component of the deodorizer solution,…
2answers
43views
Deb K. replied
Why does our porta potty smell worse after a service visit?
We've had a standard unit on the ranch for our seasonal hands for about six weeks, serviced every other week because it's low use. The ground is…
2answers
39views
Ray M. replied
Narrow driveway: Will the service truck still be able to pump our porta potty?
We're gutting our only bathroom and have a standard portable toilet on our driveway for the next six weeks. The driveway is narrow, maybe 10 feet…
1answer
32views
Jake W. replied
How are operators adapting to the 2026 PSAI training updates?
We're rewriting our driver training manuals ahead of the 2026 PSAI updates. We cover everything from safe handling of a standard unit to servicing a…
2answers
51views
Kim S. replied
What's the most creative solution you've seen for a blocked service truck?
Last Tuesday, my route had a construction site with six standard units and one ADA-compliant unit. The crew was pouring concrete, so a crane was…
3answers
57views
Priya N. replied
High-rise unit servicing when the building elevator is broken.
We have a high-rise unit on the 15th floor of a commercial job. It's a standard unit, the kind with a 60-gallon holding tank. The elevator is…
2answers
40views
Brad L. replied
Can a service truck pump a unit placed on a gravel driveway?
I'm setting up a portable toilet for a six-month residential construction project, a standard unit with a holding tank. My driveway was just redone…
1answer
39views
Deb K. replied
How are operators handling 2026's driver shortage?
This year's driver shortage is hitting my Dallas operation hard. I've got a fleet of standard portable toilets, deluxe units with sinks, and a couple…
2answers
45views
Deb K. replied
How much notice for a last-minute porta potty pickup?
Our bathroom remodel wrapped up three days ahead of schedule, so I called the rental company this morning to get our standard portable toilet picked…
1answer
37views
Kim S. replied
What's the one tool you never service a unit without?
Just started my first route driving a vacuum truck. I'm making a checklist for the truck to make sure I don't get to a site and realize I'm missing…
3answers
52views
Luis A. replied
Our unit is on a slope. Will the service truck have trouble?
We're renovating our only bathroom and have a standard portable toilet on our driveway for the next month. The only flat spot is on a slight incline,…
1answer
35views
Owen G. replied
Missed service due to a locked gate: Who covers the extra fee?
I have two standard units and one ADA-compliant unit on a six-week residential rehab in Chicago. The site is fenced, and the units are on level…
1answer
37views
Luis A. replied
What's the one thing you wish every customer knew before renting?
After nine years driving a vacuum truck, I have a short list of things I wish every customer knew. The biggest one is placement. A standard portable…
3answers
44views
Sam O. replied
Service truck access: What if our driveway is too narrow?
We're renting a standard portable toilet for a six-month residential construction project. The site has a narrow gravel driveway that our dumpster…
1answer
39views
Brad L. replied
High-rise unit servicing when the building elevator is down.
High-rise unit servicing when the building elevator is down. Our site is a 30-story high-rise, and we have a standard portable toilet on the 25th…
1answer
38views
Tyler R. replied
Is the blue dye in porta potties required by health code?
The blue dye in portable toilets is not required by any health code. It is a cosmetic and functional choice by rental companies, not a legal mandate.…
1answer
43views
Deb K. replied
Can a service truck pump a unit placed on a wooden deck?
I have a standard portable toilet on a residential jobsite that's been running for two months. The ground is sloped, so the GC built a temporary…
1answer
24views
Owen G. replied
How are operators routing trucks with 2026's new traffic patterns?
Our city repaved downtown and added bike lanes and no-parking zones last month. It's killing our route times. We service 12 construction sites…
2answers
38views
Kim S. replied
What's the one piece of advice you'd give a new porta potty driver?
I start my first route driving a vacuum truck next Monday. The training covered the pump, the hoses and the paperwork, but I know there's a lot they…
3answers
47views
Sam O. replied
How are operators adapting to the 2026 PSAI training curriculum updates?
I'm a new operator, just got my first vacuum truck and a dozen standard units. My driver and dispatcher are family, so I handle their training. I…
2answers
48views
Kim S. replied