Missed service
Also called: skipped service, no-access charge, dry run
A missed service is a scheduled service visit the driver could not complete, usually because the truck could not reach the unit: a locked gate, a blocked drive, vehicles parked in front, soft ground or a unit moved by the customer. Most agreements bill the trip and reschedule.
The fix is on the customer side nine times out of ten: keep the access path clear on service day, give the operator the gate code, and do not move the unit. Call before service day if anything changed.
See also: Service visit, Truck access
Questions that use this term
Search allMissed service due to a locked gate: who is responsible for the fee?
Our house has a long driveway and we keep the side gate to the back yard padlocked. The rental company dropped off a standard portable toilet for our…
Service driver left a missed service tag because our gate was locked.
We have a standard portable toilet on a three-month residential gut rehab in Chicago. The crew is six guys, and the unit sits on level gravel about…
Missed service because the unit was blocked by a dumpster: who pays?
We've got a standard portable toilet for a six-week residential gut rehab in Chicago. It's placed on level ground about 20 feet from the street, and…
Our service driver left a 'missed service' tag. What now?
Our crew has 35 guys on a 12-week commercial job. We have four standard portable toilets and one ADA-compliant portable toilet on a gravel pad about…
Missed service because the unit was behind a locked gate. Who pays?
We have a 9-month commercial build with 40 workers on site. I ordered four standard units and one ADA-compliant unit. They are placed on level ground…
Missed service because our dumpster delivery blocked the porta potty. Who is responsible?
Our Phoenix job site has six standard portable toilet units on compacted dirt. The rental company comes every Tuesday for the service visit.…
Missed service due to a locked gate: who covers the fee?
We've had a standard unit on our gravel driveway for three weeks during a bathroom renovation. The rental company requires truck access for their…
Missed service because the unit was behind a fence: who's responsible?
We're in month two of a full bathroom remodel, so we've got a standard portable toilet sitting on our gravel driveway. The rental contract said to…