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What's one thing you wish every customer knew before renting a porta potty?

Ray M.asked 0 viewsGeneral DiscussionPlacementService frequencyGeneral discussionDelivery feeCustomer education

I run a rental operation in North Texas, and I spend half my phone calls explaining the same things. The one thing I wish every first-time customer knew is that a standard portable toilet is not a magical self-cleaning box. It's a holding tank that needs weekly pumping by a vacuum truck. Your guys will fill it faster than you think, especially if there's a lunch trailer on site. And that truck needs clear truck access, no parked skid steers, no mud pits, no locked gates. If I can't get to it, you get billed for a missed service and your crew gets an unpleasant surprise on Monday morning. What's the one misconception you have to correct most often? Or what do you tell new customers to prevent headaches?

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Sam O.Portland, OR

I wish every customer knew that a standard unit is not a permanent solution. It is a temporary holding tank that requires regular service visits by a vacuum truck. The service frequency depends on use: weekly is normal, but a crew of 20 will fill it faster than you expect, especially with a lunch trailer. Heat and high traffic shorten the time between services. Clear truck access matters every time. If the driver cannot reach the unit, it counts as a missed service and you pay for the trip. For worker counts, follow OSHA 1926.51: 20 or fewer workers need one toilet, 20 to 199 need one toilet and one urinal per 40 workers. Events use a guideline of about one unit per 50 to 75 people for a four-hour event, more for alcohol and longer durations. The rental cost reflects the unit type, service frequency, rental duration, delivery distance, and add-ons like a handwash station or ADA unit. Plan for the service truck, not just the delivery.

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