What condition does the unit need to be in at pickup to avoid extra charges?

Cracked doors and spray paint usually get billed as damage, not normal wear, on a long-term standard unit pickup.

Normal wear is dull plastic, scuffed floors, and light staining from months of regular use. A door crack from a hay bale and paint on the side are repair items. Crews note those on the pickup sheet when the vacuum truck pulls up and the tech walks the unit before they load it.

Before they arrive, clear the pad so they can get the hose on it, leave access the way your contract describes, and snap a couple phone photos of the crack and the paint with the whole unit in the frame. That gives you a record of what was already there if the invoice later lists something else. Call the dispatcher now and ask whether their paperwork treats graffiti and cracked doors as damage. Most yards do. If they offered a damage waiver, read what it excludes, because impact cracks and paint often sit outside the waiver.

I have pulled long-term ranch and site rentals with the same issues. The vacuum and a basic wipe-down are part of pickup. Fixing a cracked door panel is not.

Your rental contract specifies the condition for return. A cracked door and spray paint are damage, not normal wear and tear, and you will be billed for the repair or replacement cost. The driver will inspect the unit before loading it, and those items will be noted on the pickup sheet. Normal wear for a long-term rental is interior staining and general scuffs. The driver needs the unit empty and accessible for the vacuum truck, which you have covered. Check if you purchased a damage waiver, as many exclude vandalism and impact damage. Your invoice will list the damage charges separately from the final service fee.